Returns & Exchanges
Due to the perishable nature of our artisanal pickles, we only accept returns or provide replacements if the product arrives damaged or if you receive the incorrect item. Please ensure you notify us within 24 hours of delivery to initiate a claim.
Document the Issue
Take clear photographs of the damaged product or incorrect jar, ensuring the seal and the shipping label are visible in the frame.
Contact Support
Email our customer care team at [email protected] with your order number and the attached photographic evidence.
Verification Process
Our quality control team will review your request within 48 hours to verify the defect or shipping error against our dispatch logs.
Resolution
Once approved, we will ship a fresh replacement jar at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing